Return Policy

Elite Barber Tools offers a 14-day Return Policy for all customers. You can request a return for most items within 14 days after receiving the shipment. All returns should be sent back to our USA warehouse.

How to Cancel an Order:

For canceled orders, we only accept cancellations when the order is still in the processing state. Once the order is packed or shipped, it will not be processed under any cancellation request but under our 14-Day Return Policy.
Order cancellation must be submitted via a cancellation ticket; requests made through any other forms of contact, such as email, will not be accepted.

About our 14-Day Return Policy:

If you change your mind and would like to return an item under our 14-Day Return Policy, we strongly advise using a trackable shipping service to return the parcel to avoid any loss or dispute.

If your item is defective, faulty, or dead on arrival due to a manufacturer’s fault, Elite Barber Tools will arrange a courier pick-up service for you to return the item to us.

To request a return, please visit the page: “RMA (Return Material Arrangement),” fill in the form, and submit it.

The customer is fully responsible for the return of any item during transit. Elite Barber Tools will not be liable for any return shipments that have been lost or damaged during transit.

Whether you return the item for any reason, it should meet the following conditions:

• The item is bought from Elite Barber Tools.
• You have submitted the return request (RMA ticket) within 14 calendar days of receiving the item.
• You have received our authorization for your request.
• The item is returned with a copy of your receipt/invoice.
• The item is returned with the original packaging, in the condition you received it (including all accessories, materials, price tags, gifts, etc.).
• The item is returned to Elite Barber Tools within 14 calendar days after your return request is authorized.

Due to health and hygiene issues, personal and healthcare products (shavers, facial massagers, etc.), headphones, and earphones are excluded from our 14-Day Return Policy.

About Refunds:

Upon receiving your returned parcel, Elite Barber Tools will issue a refund within 14 business days.
A refund will be credited to the payment method used to place your order. When the refund is issued, you will receive a refund notification email.

A full refund or replacement can be issued, subject to the following conditions:

• The item is bought from Elite Barber Tools.
• You have submitted the return request via RMA ticket.
• You have received our authorization for your request.
• You have returned your item with a copy of your receipt/invoice.
• You have returned your item with the original packaging and in the condition you received it (including all accessories, materials, price tags, gifts, etc.).
• The item is returned within 14 days after the request is authorized.
• The return reason(s) are due to Elite Barber Tools-related issues.

Further Notes on the Return Policy:

• You must take reasonable care of the items, accessories, and manufacturer’s packaging when returning them to ensure that they are in the original and undamaged condition.
• We reserve the right to refuse a return and deem an item to have been mishandled.
• If a return is deemed unacceptable and refused, the customer must pay return shipping fees to have the product shipped back to them.
• Unfortunately, as no insurance will be applied, we are not responsible for any physical loss or damage to the merchandise during return transit. If preferred, you could send the item back to our USA warehouse with insured postage at your own cost.
• Due to the nature of Liquid Crystal Displays (LCDs), we only offer returns if:
  • Five or more dead/bright pixels are visible in any position.
  • Three or more dead/bright pixels are visible within 3mm of one another.
• If your parcel is missing an item or accessories, we will resend the missing item(s) after investigating with the courier.